FAQ & Site Info
Terms of Service-Shipping-
Items will be shipped via standard Air Mail from Hong Kong Post.
We usually use Light Package to send it to all destination, depends on the weight. It will take about 7-12 days to arrive.
If requiring another shipping method, please contact us by email (firstname.lastname@example.org), and we will let you notice the additional fee for it.
If you are unsatisfied, you may return within 15 days in original condition, the returning shipping fee will pay by customs’ own; Refunds will be made to your PayPal account as we receive that product. You may also request a replacement within 15 days if you receive an incorrect, damaged or defective item as long as we have additional one in store, if not, we will refund the payment by your PayPal account.
We understand this is the first time we sell our products from Ecrater, if we had miss any important information, please contact us by email and let us know. we are happy to serve you all the time.